Q: What is the return policy?
A: Please take a look at our policies page! We go in depth and answer all questions regarding our return policy there.
Q: What are the shipping options?
A: Right now we only offer USA express shipping through the USPS. After your order is given to the post office, expect it to arrive in 1-3 business days!
Q: When will I receive my order?
A: If we have your order in stock, we typically have it prepped and ready to ship within 1-3 business days.
Q: When will items be restocked?
A: Right when we run out of stock on a certain product we place an order with our manufacturer. This process takes roughly 3-4 weeks.
Q: What do I do if I never received my order?
A: Please contact us at Support@theworthitproject.org explaining what happened along with your name and order number and we will do our best to find your package or replace your order!
Q: What do I do if I received a defective order?
A: If you were to receive a damaged or defective item, please refer to our Refund and Exchange policy and we will get that handled for you ASAP! Please refer to our policies page for more info!
Q: How do I make changes to an order I’ve already placed?
A: Please contact us at Support@theworthitproject.org explaining any changes you want made. Orders can be shipped out in under 24 hours so please contact us ASAP so we are able to fix any changes.
Q: Where are you located?
A: We are currently located on Ohio Northern University campus in Ada, Ohio.
Q:How do I contact your company if my question isn’t answered here?
A: We check our support email daily to make sure we are quick to respond to any customers that need help!